Legal information
Cancellation and Return Policy
Aathi Life | www.aathilife.com / www.aathiproducts.com
Effective Date: June 2026
Aathi Life is committed to delivering authentic, high-quality spiritual products, including Karungali, gemstones, Rudraksha, silver items, and sandalwood products. Please read this policy before placing an order.
1. Order Cancellation
1.1 Cancellation Window
COD orders can be cancelled before the order is confirmed or before the order has been shipped. Once an order is dispatched, cancellation requests will not be accepted.
1.2 How to Cancel
Customers may use the Cancel Order option on the Order Management page when the order is eligible. For social media orders, contact support immediately with the Order ID and cancellation reason.
- Email: support@aathilife.com
- WhatsApp / Phone: +91 8870301518 or +91 8807695607
- Website: aathilife.com/contact or aathiproducts.com/contact
1.3 Cancellation Refund
If a cancellation request is accepted, a full refund will be processed to the original payment method within 5-7 business days.
1.4 Non-Cancellable Orders
- Orders that are already packed or dispatched
- Customised or personalised items such as engraved jewellery or special puja sets
- Orders placed during special sale or festival offers
2. Return Policy
2.1 Return Window
Returns are accepted within 7 days of delivery, subject to eligibility. Requests after 7 days from delivery will not be entertained.
2.2 Eligible Return Reasons
- Product damaged or broken during transit
- Wrong item delivered
- Defective product or manufacturing fault
- Product significantly different from the website description
For damage-related returns or refunds, customers must provide a clear unboxing video recorded while opening the package. Requests without valid proof may not be eligible.
2.3 Non-Returnable Items
- Products used, worn, altered, or damaged after delivery
- Items without original packaging, tags, or certificates
- Customised or made-to-order products
- Clearance or final-sale items
- Products damaged due to misuse, improper care, or accidents
2.4 How to Raise a Return Request
- Contact support within 7 days of delivery
- Share the Order ID, return reason, and clear photos or video of the issue
- Wait for review and approval before shipping the product back
2.5 Return Shipping
If the return is due to our error, such as a wrong or damaged item, we will arrange reverse pickup at no cost where available. For other approved return reasons, shipping charges may apply.
3. Refund Policy
After the returned product is received and inspected, we will notify the customer whether the refund is approved or rejected.
| Refund Method | Original payment method such as UPI, card, net banking, or wallet |
|---|---|
| Processing Time | 5 to 7 business days after return approval |
| Bank Credit Time | Additional 2 to 5 business days depending on the bank |
3.2 Partial Refunds
Partial refunds may be granted when only part of an order is returned or when the product shows signs of use.
4. Exchange Policy
Exchanges are available for the same product or a product of equal value, subject to availability. Exchange requests must be raised within 7 days of delivery and follow the same review process as returns.
5. Contact Us
Email: support@aathilife.com
Phone: +91 8807695607
Business Hours: Monday to Saturday, 09:00 AM - 6:00 PM IST
Authentic Spiritual Products. Delivered with Care.